Terms of service

Pletox Technologies Pvt. Ltd. ("Pletox", "we", "us") provides business technology services. These terms apply to this website and to services to the extent they form part of your agreement with us. If you engage us on behalf of an organisation, you must have authority to do so.

Our services include HR & Payroll Software implementation, ERP Solutions, Custom Software development, Workflow Automation, System Integration, and Technology Consulting. An engagement may also include mobile applications, migration, training, maintenance, or hosting where expressly agreed.

A proposal, statement of work, order, or other written service agreement sets out the scope, responsibilities, deliverables, acceptance process, fees, and support arrangements for your engagement. In a conflict, the applicable signed agreement governs the engagement, subject to mandatory law.

Website descriptions, illustrations, sample dashboards, and example workflows describe possible capabilities. They are not a commitment that every feature, integration, or service is included in your project. Submitting an enquiry does not by itself create a paid engagement.

Delivery estimates depend on the agreed scope, access, data quality, customer decisions, and third-party availability. Statements about rapid implementation describe suitable, focused scopes using existing foundations; they are not a universal delivery guarantee.

Changes to requirements, business rules, integrations, or deliverables should be agreed in writing, including their effect on cost and timing. Acceptance criteria, review periods, and correction procedures are defined in the applicable agreement.

Your organisation is responsible for supplying authorised, accurate information and for the business decisions made using the systems. Please:

• Provide appropriate stakeholders, decisions, test data, and authorised access needed for the agreed work.
• Confirm business rules, employee policies, payroll inputs, accounting mappings, and statutory requirements with your responsible advisers.
• Review and validate outputs before payroll payments, financial postings, filings, or other material actions.
• Maintain appropriate account permissions and protect credentials; notify us of suspected unauthorised access.
• Ensure you have the rights and permissions needed to supply data and connect third-party systems.

Fees, taxes, payment milestones, recurring charges, renewal terms, and any cancellation or refund arrangements are those set out in your applicable quotation or agreement. Website access does not authorise a payment or automatic renewal.

Hosting, third-party licences, API access, messaging, payment processing, and other external services may carry separate charges. Their inclusion and payment responsibility should be confirmed in the agreed scope. Additional work requires the relevant commercial approval.

Ownership and licence rights in project deliverables, source code, reusable frameworks, and pre-existing materials are governed by your written agreement. Commissioning a project does not by itself imply transfer of every underlying framework, library, or third-party component.

Customer-provided data and materials remain subject to the customer's and relevant rights holders' rights. Pletox may use them to perform the agreed services. Third-party and open-source components remain subject to their respective licence terms.

Website content, branding, and materials must not be copied or represented as your own without permission, except as permitted by law.

Connections to accounting systems, payment gateways, devices, messaging platforms, cloud services, or other applications depend on supported interfaces, permissions, vendor terms, and availability. Mobile applications are also subject to applicable platform requirements.

External providers may change their APIs, fees, limits, or services. Any resulting maintenance or redesign is handled under the applicable support or change scope. Integration availability does not guarantee the availability or accuracy of the external service.

Our Privacy Policy explains the handling of personal information in connection with our website and services. Customer data processing, confidentiality, security responsibilities, and any data-processing agreement must also be read in the context of your engagement.

Share only information needed for the work, using agreed access and transfer methods. Do not send passwords, OTPs, API secrets, or unredacted payroll and financial exports through a general enquiry form.

Your organisation is responsible for appropriate notices, authorisations, and lawful instructions for employee data, attendance devices, location-enabled workflows, and other personal information it asks us to process.

You must not use the website or services to:

• Commit fraud, unlawful surveillance, or any other unlawful activity.
• Access accounts, systems, or data without appropriate authorisation.
• Upload malicious code, interfere with availability, or bypass access controls.
• Infringe intellectual property, privacy, or other rights.
• Provide instructions or records that you are not entitled to share or process.

Support coverage, hours, incident handling, maintenance, backups, and service-level commitments are those expressly agreed for your engagement. The Support page provides contact and reporting guidance; it does not create a universal response-time or uptime guarantee.

Configuration changes, new features, additional training, data corrections, and changes required by third-party platforms may need a separate scope. Production changes should follow the agreed approval and validation process.

Technology consulting and software implementation are not a substitute for legal, tax, accounting, employment, or other regulated professional advice. Country-specific payroll and compliance requirements must be validated for the intended use and jurisdiction.

Warranties, remedies, liability allocation, and any limitations applicable to paid services are set out in your written agreement and remain subject to applicable law. This page does not introduce a blanket exclusion of liability or remove rights that cannot lawfully be excluded.

Illustrations and examples on the website are informational. They should not be treated as verified financial results, compliance certification, or guaranteed business outcomes.

Suspension, termination, notice, payment for completed work, transition support, and data return or deletion are governed by the applicable agreement and law. Contact us before ending an engagement to coordinate access, handover, and any outstanding responsibilities.

Data exports, retention obligations, backup cycles, third-party subscriptions, and continuing licence rights should be addressed in the agreed offboarding plan rather than assumed to end automatically.

Please contact hello@pletox.com with the agreement reference and details of your concern so it can be reviewed. Any agreed dispute procedure, governing law, or forum is set out in the applicable signed agreement. Where none is specified, applicable law determines those matters.

We may update these website terms and will show the revised date on this page. An update to this page does not automatically amend an existing signed agreement; changes to an engagement follow that agreement's amendment process and applicable law.

For questions about these terms, contact Pletox Technologies Pvt. Ltd. at hello@pletox.com. For the legal notice address applicable to your engagement, refer to your signed agreement or request confirmation from us.