Terms of service

Pletox Technologies Pvt. Ltd. ("Pletox", "we", "us") provides a subscription-based HR, payroll, and work platform. These terms apply to this website and to platform use to the extent they form part of your agreement with us. If you subscribe or administer a workspace on behalf of an organisation, you must have authority to do so.

Pletox connects people and onboarding, attendance and shifts, leave, payroll, tasks and projects, hiring and job portals, employee self-service, worklogs and visits, assets, location features, sales and billing, and expenses. Availability depends on the selected plan, add-ons, permissions, and agreed configuration. Migration, integrations, training, and other setup services are included only where agreed.

Your subscription order, accepted quotation, or written agreement sets out the plan, licensed users, add-ons, billing period, implementation scope, and support arrangements. In a conflict, the applicable agreement governs, subject to mandatory law.

Website descriptions, illustrative dashboards, and sample workflows explain the product but do not include every capability in every subscription. Confirm your plan and add-ons before purchase. Submitting a demo enquiry does not activate a paid subscription or authorize a charge.

Workspace setup and migration depend on the agreed scope, data quality, access, policy decisions, and third-party availability. Any rollout dates, trial access, or acceptance checks must be agreed; illustrative workflows are not delivery guarantees.

Changes to plans, user counts, add-ons, integrations, or configuration may affect fees and timing. Confirm the effective date and billing treatment before proceeding. Material changes to agreed service commitments remain subject to the applicable agreement.

Your organisation is responsible for supplying authorised, accurate information and for the business decisions made using the systems. Please:

• Appoint authorised workspace administrators, keep user accounts current, and remove or update access when people leave or change roles.
• Confirm employee policies, attendance and leave rules, salary components, incentive eligibility, and statutory requirements with your responsible advisers.
• Review and validate payroll, expense approvals, sales invoices, incentive inputs, exports, and filings before taking material actions. A task completion, location record, or sales conversion is not itself payment authorization.
• Maintain appropriate account permissions and protect credentials; notify us of suspected unauthorised access.
• Ensure you have the rights and permissions needed to supply data and connect third-party systems.

Core subscription rates are shown per user per month as a monthly equivalent, billed quarterly with a 30-user minimum under the current published plans. Add-ons may use different licensed seat counts, minimums, or billing terms. Your accepted quotation or agreement confirms applicable fees, taxes, renewal, cancellation, and refund arrangements; website access does not authorize a payment or automatic renewal.

Hardware, migration, integration, messaging, third-party licences, and additional setup or training may carry separate charges. Confirm their inclusion before purchase. An estimate is not an invoice, and a plan change does not imply automatic proration or a refund.

A subscription provides access to the agreed platform capabilities for authorized users during the applicable subscription term. It does not transfer ownership of Pletox, its source code, branding, or underlying technology. Any separately agreed deliverables or licence rights are governed by the written agreement.

Customer-provided records, files, and materials remain subject to the customer's and relevant rights holders' rights. Pletox processes them to provide the agreed platform and support under applicable instructions. Third-party and open-source components remain subject to their respective licence terms.

Website content, branding, and materials must not be copied or represented as your own without permission, except as permitted by law.

Connections to accounting systems, payment gateways, devices, messaging platforms, cloud services, or other applications depend on supported interfaces, permissions, vendor terms, and availability. Mobile applications are also subject to applicable platform requirements.

External providers may change their APIs, fees, limits, or services. Any resulting maintenance or redesign is handled under the applicable support or change scope. Integration availability does not guarantee the availability or accuracy of the external service.

Our Privacy Policy explains personal information handling across the website, platform, and related applications. Customer data processing, confidentiality, security responsibilities, and any data-processing agreement must also be read with your subscription agreement.

Share only information needed for the work, using agreed access and transfer methods. Do not send passwords, OTPs, API secrets, or unredacted payroll and financial exports through a general enquiry form.

Your organisation is responsible for appropriate notices, authorisations, and lawful instructions for employee data, attendance devices, location-enabled workflows, and other personal information it asks us to process.

You must not use the website or services to:

• Commit fraud, unlawful surveillance, or any other unlawful activity.
• Access accounts, systems, or data without appropriate authorisation.
• Upload malicious code, interfere with availability, or bypass access controls.
• Infringe intellectual property, privacy, or other rights.
• Provide instructions or records that you are not entitled to share or process.

Support coverage, hours, incident handling, maintenance, backups, and service-level commitments are those expressly agreed for your engagement. The Support page provides contact and reporting guidance; it does not create a universal response-time or uptime guarantee.

Configuration changes, new features, additional training, data corrections, and changes required by third-party platforms may need a separate scope. Production changes should follow the agreed approval and validation process.

The platform and its configuration are not substitutes for legal, tax, accounting, employment, or other regulated professional advice. Payroll calculations, hiring decisions, invoices, and policy outcomes require appropriate human review. Country-specific requirements must be validated for the intended use and jurisdiction.

Warranties, remedies, liability allocation, and any limitations applicable to paid services are set out in your written agreement and remain subject to applicable law. This page does not introduce a blanket exclusion of liability or remove rights that cannot lawfully be excluded.

Illustrations and examples on the website are informational. They should not be treated as verified financial results, compliance certification, or guaranteed business outcomes.

Suspension, cancellation, termination, notice, outstanding subscription charges, and data return or deletion are governed by the applicable agreement and law. Contact us before ending a subscription to coordinate exports, access changes, and any remaining responsibilities.

Confirm the available export formats, export window, retention obligations, backup handling, and any transition charges before closing a workspace. Removing a user or cancelling a subscription does not by itself guarantee immediate deletion of all records or cancellation of external services.

Please contact hello@pletox.com with the agreement reference and details of your concern so it can be reviewed. Any agreed dispute procedure, governing law, or forum is set out in the applicable signed agreement. Where none is specified, applicable law determines those matters.

We may update these website terms and will show the revised date on this page. An update to this page does not automatically amend an existing signed agreement; changes to an engagement follow that agreement's amendment process and applicable law.

For questions about these terms, contact Pletox Technologies Pvt. Ltd. at hello@pletox.com. For the legal notice address applicable to your engagement, refer to your signed agreement or request confirmation from us.